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About Shipping
At tomoversize, we aim to deliver your custom creations as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:
1. Processing Time
🛠 Standard Orders: 7–10 business days (production + quality check)
⚡ Express Orders: 3–7 business days (additional fee applies)
Note: Processing begins after payment confirmation and final design approval.
2. Shipping Options & Delivery Times
| Shipping Method | Delivery Time (After Processing) | Regions Covered |
|---|---|---|
| Standard Shipping | 5–10 business days | Worldwide |
| Express Shipping | 3–7 business days | Select countries |
| Local Pickup | 1–2 business days (notify when ready) | [Your Location] |
Delivery estimates exclude customs delays (see Section 5).
3. Shipping Fees
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Calculated at checkout based on order weight, destination, and shipping method.
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Free Shipping: Available for orders over [39] USD .
4. Tracking Your Order
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You’ll receive a confirmation email with tracking details once your order ships.
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Check status via:
🔗 [Carrier’s tracking portal] (link provided in email)
📧 service@tomoversize.com (for assistance)
5. International Shipping & Customs
🌍 Duties/Taxes:
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Buyer is responsible for any import fees or customs charges.
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Fees vary by country; check local regulations before ordering.
📦 Address Accuracy:
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Double-check your shipping address at checkout. We’re not liable for delays/loss due to incorrect addresses.
6. Delays & Lost Packages
⚠ Potential Delays:
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Weather events, carrier disruptions, or customs inspections.
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We’ll notify you if your order is affected.
🔍 Lost in Transit?
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Contact us after 15 days (standard shipping) or 7 days (express) for investigation.
7. Returns Due to Shipping Issues
If your item arrives damaged or incorrect:
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Email us within 7 days at service@tomoversize.com with photos.
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We’ll cover return shipping and send a replacement/refund.
8. About Tax
Shipping & Delivery Policy
At [tomoversize], we are committed to providing you with not only high-quality products but also a reliable and premium shipping experience. We believe transparency is key to trust, which is why we want to clearly explain our shipping costs and the exceptional value we deliver.
Why Our Shipping Costs Have Adjusted
To maintain the seamless delivery of your orders to the United States, we have made a necessary adjustment to our shipping fees. This is primarily due to one major external factor:
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Impact of U.S. Tariff Policies:
In response to the tariff policies implemented by the previous U.S. administration, many goods imported are now subject to additional taxes. To continue serving our American customers without compromise, we are required to pay these tariffs. A portion of our shipping and handling fee now directly covers these government-mandated costs, ensuring your order clears customs smoothly and reaches you without unexpected delays or hidden fees on your end.
We understand that price changes are never ideal, and we strive to absorb as much cost as possible. However, this policy is beyond our control, and this adjustment allows us to continue operating sustainably and legally within the current trade framework.
Our Unmatched Shipping Advantages: Why It's Worth It
While cost is a factor, we firmly believe that the value, reliability, and peace of mind we offer are unparalleled. Here’s how your shipping fee delivers an exceptional service:
1. Blazing-Fast & Reliable Transit Times:
We have partnered with globally recognized shipping carriers like DHL and USPS. This means your order is processed, shipped, and delivered with the highest efficiency. Forget about waiting for weeks without updates. You can expect your order to arrive in a matter of days, not weeks, with full tracking visibility from our warehouse to your doorstep.
2. Superior Service & Reduced Risk:
Choosing budget shipping options often comes with hidden costs: lost packages, damaged goods, and endless tracking headaches. Our investment in premium carriers is an investment in your satisfaction.
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Minimal Lost Packages: DHL and USPS have sophisticated tracking systems and extensive networks, drastically reducing the chance of your order getting lost in transit.
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Enhanced Package Safety: Your items are handled with greater care. These carriers employ better packaging standards and logistics processes, which significantly lowers the risk of damage during shipping.
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Customer Support: Should any issues arise, you benefit from the professional and accessible customer service teams of our partners, making resolution much faster and easier.
3. A Seamless and Hassle-Free Experience:
Ultimately, you are paying for a worry-free experience. From swift customs clearance handled by experts to the moment your order is safely delivered, we ensure a premium and reliable service that protects your purchase and your peace of mind.
Thank you for your understanding and continued trust in [tomoversize]. We are dedicated to ensuring that the quality of our service always matches the quality of our products.
9. Contact Us
For urgent shipping inquiries:
📧 service@tomoversize.com
